Freemason Group

International Secretaries' Conference 2010

Although the Secretary, Personal Assistant or the Admin Professional plays a central role in many companies, there hasn't been enough attention or training to improve their performance and productivity.

If you would like to improve the productivity of your Secretaries and Admin staff, then get them join us on 22-23 April, and

watch their performance soar!

VENUE: Crowne Plaza Shanghai, 400 Panyu Road Tel: +86-21-61458888
DATE: Thursday - Friday, 22-23 April 2010　TIME: from 09:00 a.m. - 16:30 p.m.

PRICE: RMB 2,950 ONLY for 2 Days (RMB 1,850 for Any 1 Day)

If you are interested in ISC 2010, Please submit the registration form online.

For inquiries, please contact Andy Wong by phone call: 021-6193 5658 or by email:

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09:00 -9:15	Day 1: Professional Excellence Welcome by your MC and Ice-Breaker Peter Hill P.H.I. Consulting, Shanghai
09:30 - 10:15	Time Management and Priority Setting Gabor Holch CBC Do you know that you are interrupted in your work for as much as 15 times an hour? And half of your working time is spent on tasks you cannot plan? Everybody knows that time is money And yet, most companies have serious worries about the money wasted, while most of the time wasted goes unnoticed. The reasonfor this is also the reason why you have to invest in Time Management Skills NOW!
10:15 - 10:45	Tea Break
10:45 - 11:30	Emotional Intelligence for Secretaries Vincent Hu Clarke Morgan Corporate Training Besides working for her boss, the International Secretary also has to respond to the many requests of the different departments within the company as well as external customers. The work pressure that she is facing may cause outbursts of temper, at work or at home. Hence, having a high Emotional Intelligence (EQ) for the secretary is a MUST if she wants to keep cool and think clearly at all times.
11:30 - 12:15	How to Communicate with People of Different Thinking and Behavioural Styles c.j. Ng Directions Management Consulting Have you ever found that you seem to build instant rapport with some people, but you just don't click with others? Here are some ways to know the temperament of the people you are communicating with, before you even start to communicate.
12:15 - 13:15	Lunch
13:15 - 14:00	Managing Company Events like a Professional Mabel Chau Sigma-H Consultants Your boss has just assigned you to organise your annual regional management meeting, where your boss' boss will be the VIP, and there will be 1,000 people attending. What would you do? Before you hit the panic button, you may just want to start with the basics. Having a clear understanding of the event objectives, breaking down the project into manageable steps and working out your budget will be some of those easy-to-do things that will help you organise events like a pro.
14:00 - 14:45	Empower yourself one conversation at a time Leah Stickley The Onion Peelers In this session, you will learn the power that a good, strong, powerful conversation can have on you, your boss and all other relationships you have. Most of us tend to ignorethe little annoyances that others do. We smile sweetly and say 'It doesn't matter. I understand.' But actually the daily annoyances do build up and can have devastating effects on your relationships leading to lack of trust, respect and responsibility. So take back control of your life one conversation at a time to build trust, understanding and respect. Be Response-able!
14:45 - 15:15	Tea Break
15:15 - 16:00	Managing Conflict and Unreasonable Requests Elton Kuo Atelligent Asian Consulting Most people don't really think about how they approach conflict. It just happens. When conflicts arise we tend to play out our roles like scripts based on our behavioral and conflict styles. Effective conflict management can only be achieved when an individual begins to really see how her or his conflict style is actually self-destructive. Find out how you can diffuse conflicts at work, and make your work a lot more enjoyable.
16:00 - 16:30	Q&A Session
16:30	End of Day 1

09:00 -9:15	Day 2: Passion & Success Welcome by your MC and Ice-Breaker Peter Hill P.H.I. Consulting, Shanghai
09:30 - 10:15	Finding Passion, Joy and Meaning in Your Work KC See The Quest Group How do you find passion in your work if you have been doing the same things for many years? The answer can probably be found in how you want to give new meaning to your work in different aspects of your job.
10:15 - 10:45	Tea Break
10:45 - 11:30	Beyond business English: how to communicate with Lao Wai colleagues effectively Jerel Bonner Sharpening Axes While having a working knowledge of Business English is essential as an International Secretary, being able to communicate effectively using Business English is quite another story, You will need to listen actively, be receptive and be empathetic if you want to avoid any communication breakdown. While communicating with Lao Wais can be easy, making sure that you truly understand them and vice versa will require some good communication skills practice.
11:30 - 12:15	Creative Problem Solving Phil Law de Bono Thinking Systems In 1984, Los Angeles Olympic Games made profit for the first time in Olympic history. Why is it that prior to 1984, ALL Olympics Games have been money-losing events? The innovation of LA Olympic Games has been used up till now and plenty of countries are bidding competitively to hold the Games. The good news is that creative thinking skills can be learned and practiced so that you can derive at effective solutions quickly. It doesn't matter whether you are the CEO of a multi-national company, or a secretary. As long as you are willing to make the best use of your brain, you too can come up with innovative ideas to solve complicated problems.
12:15 - 13:15	Lunch
13:15 - 14:00	Influence: How to Get things Done Through Others When You Don’t Have Formal Authority Daniel Smith Rev TC The Professional Secretary is great in getting things done. Yet, there will be certain things that she will need the help of her other colleagues to get done too. Yet, since the Secretary does not have formal authority over her colleagues, she will have to rely on her Influencing Skills to get her job done.
14:00 - 14:45	Stress Management for Secretaries Zhang Tian Zheng Amway If you haven't already noticed by now, stress is the No. 1 cause of many illnesses, ranging from influenza to high blood pressure to even cancer. Even if your stress levels haven't made you ill yet, it may have already reduced your work effectiveness. Knowing how to manage stress effectively is thus crucial at both for you and your company.
14:45 - 15:15	Tea Break
15:15 - 16:00	Business Etiquette Ailing Wang Etiquette, manners, and cross cultural communication have become critical elements required for all International Business executives and employees. Secretaries need to project a professional image while dealing with the important clients, high-level officials and executives from headquarters. This session will give you techniques that you can immediately apply in business situations such as formal business meeting, dinner, cocktail party.
16:00 - 17:30	Networking For Secretaries Jason Hicks Oxford Training To develop your career, qualifications and intelligence are not enough to get you there. Building a reputation from the earliest stages in your career through networking will provide you with a profile and resources for future use. You can never know too many people: every time you meet someone new, the number of people they know multiplies your access to potentially valuable new people. Better contacts gives you access to new opportunities and clients. The course will take you through some of the steps and activities to help you to become a consummate networker, and make a real difference to your personal reputation and your business.
17:30	End of Day 2